|
 |
|
|
FAQ |
Identifying New Customers Every Day! |
       |
Table of Contents
How do I place an order?Due to the custom nature of our business, personal contact should be made via the telephone or equivalent. Small orders and re-orders can use our online order form. Questions and specific information prior to your order can be obtained through e mail, a phone call (716-903-3536), through our inquiry page or snail mail (Postal Service). FirstChoiceID.com PO Box 151 Bowmansville, NY 14026-0151. Back to Top
What type of design should I use?Your design options are virtually limitless. Give us a rough Idea of the basics you want to see on your card/tag (background picture of your building, favorite piece of apparatus, etc.) and let us do the rest. We supply two proofs which are included in the set up charge. You can issue all necessary changes to the artwork before final approval to ensure you are completely satisfied with the design before we start the production run. Back to Top
How do I send the employee pictures?
We accept JPEG and TIFF format via e mail, or snail
mail us your floppy, zip or CD with the pictures on them (please use the
employee last name and first initial as the pictures file name). We can
also scan your hard copy pictures for a nominal fee. Back to Top
How big are the cards and what are they made of ?We use photo quality PVC/Polyester plastic card stock for maximum flex and durability in the toughest environments. Cards are available in three sizes (CR80 85x54mm/CR90 92 x 60mm, and CR100 98 x 68mm) in a variety of colors including metallic and neon. Back to Top
How long will my order take ?After we receive final approval on the artwork from you, orders are shipped in 3 - 5 days. (Rush orders upon request at our discretion). We will snail mail or email (PDF format) an artwork approval form which must be signed and returned to us before we can begin the production run. The artwork approval is necessary to ensure you receive the cards you expected with no surprises. Re-orders are shipped within 24 hours. Back to Top
What if I don't like the cards ?
We strive to produce a product customers will be
pleased
with. Our customers can request a sample card (generic printing) before ordering to
get a feel for the product we offer. Back to Top
What is your return policy ?
Due to the custom nature of our business, we cannot
accept returns on custom orders. We will replace defective products which
is a direct result of our printing method or card manufacturing process. Our
artwork approval form and numerous emailed beta samples will offer the
customer every opportunity to make the changes
on your design before the production run. Back to Top
Is our employee information safe ?Security of our customers information is first and foremost. We make sure customer information is safe and not shared with others. We NEVER give our customer product as samples. Over run and defective cards are destroyed and customer information is backed up on a stand alone computer to keep your information safe and sound. Our business is built on secure identification solutions. Back to Top
How do I pay ?
Internet orders require 50% down and balance at time of
shipment. Company, Personal Checks or Money Orders are accepted
(Company and personal check may require a hold to clear our bank). Down
payments must be made before we can start the project. We will provide you
with an accurate estimate including shipping before we start the order.
Are fire accountability tags flame proof ?Positively, Absolutly NOT! We use plastic PVC and composite card stock that is very durable but will melt in the the extremely high temperatures encountered in fire fighting. The idea of an accountability system is to tag in before you enter the burning structure. This will offer a quick roll call for your command post in the event of a missing firefighter. If your tag is on your gear in a hot zone, who will know you are missing if you get in trouble besides YOU! Nuff said!
Do you make fake or novelty ID cards?
FirstChoiceID DOES NOT produce fake ID cards in
any way, shape or form. Our company has been built on security and
safety of our customer information. We will check if a company exists and
always make personal contact with the Chief of Police or Fire before
printing and shipping official identification cards or tags to the
authorized contact on file.
I want to order, NOW WHAT? 1) WE will *email a proposal which must be signed and returned with a 50% deposit to start the order. We need to know how many cards, what size, and back print options (ex. Black back print, Color back print). 2) WE will start designing your project when we receive the signed proposal and deposit. 3) WE email many "beta" samples of your card layout until we get close to a final art approval. 4) YOU capture employee photos on digital camera and gather information that will be printed on the cards. (preferably Access or Excel format for information and photos saved with employee last name, first name ((SchulerRich.JPEG)). 5) YOU mail the employee photos & information to us via email attachment or snail mail on a CD with your payment. 6) WE *email a final art approval form to be signed and returned when the design is close to what you envisioned. Email or verbal art approval is acceptable in most cases but the form still must be signed and mailed to us before print run. 7) YOU send the balance final shipment (unless prior credit approval) and the cards are printed and shipped in 3 - 5 days!
*Note: FirstChoiceID.com sends our Proposals and Final Art approval in PDF (portable document format) which is an industry standard for document transfer created by Adobe Systems Incorporated© and read by Adobe Acrobat Reader™. If you would like your forms mailed via US Postal Service, please let us know! To get a free Adobe Acrobat reader:
Pay your order in full with the return of the signed proposal form and save 5% off your entire order! Deduct 5% from the bottom line and mail with your full payment, SIMPLE!
|
|
Copyright © 2001 FirstChoiceID.com |
Home | Site Map | Contact Us |